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Overview
Smart Meter Deployment and Operation Management for Advanced Metering Infrastructure (AMI). Supporting the end-to-end rollout of Smart Meters through active monitoring, supervision, and installation in line with the AMI Deployment Plan.
Project Details
Coverage Area
Whole Peninsular Malaysia
Total Projects
4.9 million installed meters
Key Clients / Owners
Advanced Metering Infrastructure (AMI), TNB Distribution Network (DN)
Years of Completion
na
TNBES Role
Deployment Operation & Management Works
Scope of Work
Provide meter installation per AMI plans and SOPs, ensuring timely service order completion. Deploy and manage installer teams, including revisits for failed installations. Maintain quality standards with a one-year warranty for repairs. Ensure safety compliance, use certified tools, collect accurate data, and properly test, disconnect, and install meters.
Manage smart meter deployment via Local Command Centre (LCC) and Central Command Centre (CCC) through planning, reporting, and customer coordination. Oversee project execution, installer performance, and KPI achievement. Engage customers prior to installation, handle logistics and meter inventory, and perform maintenance including replacements, NCNR resolution, and energy audits to ensure smooth operations and customer satisfaction.
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Key Outcomes
TNBES is a trusted strategic partner to DN, delivering Smart Meter projects since 2018, supporting nationwide deployment, bridging gaps, empowering contractors, and successfully installing 4.9 million smart meters.
TNBES supports Time of Use (TOU) scheme implementation across Peninsular Malaysia by enabling smart meter upgrades, helping consumers access lower off-peak tariffs, and providing additional installation teams, including skilled technicians, to ensure rollout efficiency.
TNBES extends beyond smart meter installation by supporting revisited and appointment-based installations, while also delivering installation notices, strengthening service coverage under the existing LOT 1 contract.
TNBES commits to increasing installation capacity to at least 50 teams by mid FY2026, supporting Regulatory Period (RP4) targets. With Lot 1 extension, AMI can boost service orders, improving productivity and budget utilization.
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